We, ZamZam UG (Haftungsbeschränkt), Eifflerstraße 43, 22769 Hamburg (hereinafter "we"), have developed the ZamZam application (hereinafter referred to as “ZamZam” or “app”). ZamZam enables users to interact in a safe digital environment. By using the app, you agree to these General Terms and Conditions, which form a contract between you and us regarding the use of the application.
1.1 When you complete your registration, a contract will be formed between us, and it will include these General Terms and Conditions.
1.2 Your registration is complete when you enter your user data in the registration form and complete the registration process successfully, or when you successfully log-in through an external provider such as Facebook. The contract will of course be free of charge to you.
2.1 If you have registered with ZamZam, we may offer you access to features and services that we make available to users. We do not guarantee the availability of these features at all times as this will depend on various factors such as system maintenance and external service providers.
2.2 We will provide the services of the app as outlined in the features. You can access certain services and content through the app, subject to availability and according to the terms set out here.
2.3 We will make every effort to ensure that the app is as reliable and available as possible. However, we cannot guarantee constant availability, particularly during maintenance or outages beyond our control.
3.1 By using ZamZam, you agree to provide truthful information, and maintain confidentiality regarding all information provided through the app. Any content that you view or interact with on the app is intended solely for personal use. You may not copy, distribute, or publicly share this content without prior authorization, except as allowed by mandatory law.
3.2 You are responsible for keeping your password secure and private. You must take steps to ensure that no one else can access your account. In case of misuse or loss of your password, you must notify us immediately.
3.3 You agree not to engage in automated or fraudulent actions within the app, including using scripts or bypassing security measures. Any actions that disrupt the proper functioning of ZamZam, such as sending spam or using malicious software, are strictly prohibited.
4.1 The purpose of this contract is for you to provide us with personal data voluntarily, which will be processed in accordance with our data protection statement. We take your privacy seriously and comply with all applicable data protection laws.
4.2 The collection and processing of your personal data will be done as described in our privacy policy, which is separate from these General Terms and Conditions.
We are liable for damages only in cases of intentional misconduct, gross negligence, physical injury, death, health impairment, or breach of material contractual duties. Otherwise, liability is excluded. In cases of negligence, liability will be limited to damages that are foreseeable at the time the contract is formed.
6.1 The contract is concluded for an indefinite period.
6.2 Either party may terminate the contract by providing written notice at least four weeks before the beginning of the next month. Termination must be made in writing (via email or other text form).
6.3 The contract can also be terminated without notice for good cause, including violations of the terms of this agreement.
We may modify these terms upon mutual agreement, and you will be notified in writing of any changes before they take effect. You will be granted a reasonable period (at least six weeks) to accept or reject the modified terms. If no objection is made, the changes will be deemed accepted.
8.1 These General Terms and Conditions govern the relationship between you and ZamZam exclusively. Any additional agreements are not part of this contract unless in writing.
8.2 This contract is governed by the laws of the European Union. Disputes will be resolved by the courts located in Hamburg, Germany.
Last modified: 21 January 2025